Motorway Services Online

Retrieved from "https://motorwayservices.uk"

AA Survey: Difference between revisions

← Older editNewer edit →
Visual
m there were Kwik-Fit units
m more inflation!
Line 7: Line 7:


==The Surveys==
==The Surveys==
In each survey, the UK's services usually fare poorly compared to their European equivalents, although their performance did improve each time. The surveys would consider road safety, facilities, food, shopping, pricing and hygiene, and would usually raise grave concerns about at least one of the services assessed.
In each survey, the UK's service areas usually fare poorly compared to their European equivalents, although their performance did improve each time. The surveys would consider road safety, facilities, food, shopping, pricing and hygiene, and would usually raise grave concerns about at least one of the service areas assessed.


Although an individual score was published for each category, the totals are listed below. A detailed breakdown, where available, is provided on each page.
Although an individual score was published for each category, the totals are listed below. A detailed breakdown, where available, is provided on each page.
Line 20: Line 20:


===1985===
===1985===
As an older survey, in 1985 the AA's DRIVE magazine looked at a few smaller details. It criticised [[Frankley]] for selling coffee for 60p, whereas [[Aust]] sold coffee for 35p. [[Birch]] was similarly criticised for the price of its food, charging on average £6.28 for a meal. In contrast, [[Hartshead Moor]] had the cheapest meals, charging an average of £2.83.
As an older survey, in 1985 the AA's DRIVE magazine looked at a few smaller details. It criticised [[Frankley]] for selling coffee for 60p (around £{{1.7785}}), whereas [[Aust]] sold coffee for 35p (about £{{1.0375|hideyear=true}}). [[Birch]] was similarly criticised for the price of its food, charging on average £6.28 for a meal (£{{inflation|18.6149|hideyear=true}}). In contrast, [[Hartshead Moor]] had the cheapest meals, charging an average of £2.83 (£{{inflation|8.3886|hideyear=true}}).


They were generally satisfied with [[Gordano]], [[Washington]] and [[Woodall|Woodall northbound]], despite a 20 minute wait for food at Gordano and chipped plates at Woodall. Meanwhile, [[Hilton Park]] was praised as having the quickest service, with only four and a half minutes between ordering and serving. Overall, they were generally disappointed with the quality of the food, but said that facilities were improving and that there was now a greater choice of places to eat.
They were generally satisfied with [[Gordano]], [[Washington]] and [[Woodall|Woodall northbound]], despite a 20 minute wait for food at Gordano and chipped plates at Woodall. Meanwhile, [[Hilton Park]] was praised as having the quickest service, with only four and a half minutes between ordering and serving. Overall, they were generally disappointed with the quality of the food, but said that facilities were improving and that there was now a greater choice of places to eat.

Revision as of 16:11, 9 February 2025

AA service station kiosk.
A much older AA motorway kiosk.

Motorists' group The AA have performed three surveys of European service stations, which included visiting a small number of UK ones. These were in 2000/2001, 2004 and 2007. One was also reported to have taken place in 1985.

In addition, the AA have commented on the general quality of service stations many times, usually with reference to the price of fuel. They also used to have kiosks within some service areas, some of which were provided in partnership with Kwik-Fit.

Although the AA have not themselves conducted any surveys recently, they now perform frequent quality assessments of hotels, restaurants and motorway service areas on behalf of VisitEngland. The outcomes are then publicised under VisitEngland's name.

The Surveys

In each survey, the UK's service areas usually fare poorly compared to their European equivalents, although their performance did improve each time. The surveys would consider road safety, facilities, food, shopping, pricing and hygiene, and would usually raise grave concerns about at least one of the service areas assessed.

Although an individual score was published for each category, the totals are listed below. A detailed breakdown, where available, is provided on each page.

1984

While this was never a thorough or formal review as such, the AA were commissioned by the Manchester Evening News to sample the service areas in their region in June 1984. This was their summary:

1985

As an older survey, in 1985 the AA's DRIVE magazine looked at a few smaller details. It criticised Frankley for selling coffee for 60p (around £Template:1.7785), whereas Aust sold coffee for 35p (about £Template:1.0375). Birch was similarly criticised for the price of its food, charging on average £6.28 for a meal (£19). In contrast, Hartshead Moor had the cheapest meals, charging an average of £2.83 (£9).

They were generally satisfied with Gordano, Washington and Woodall northbound, despite a 20 minute wait for food at Gordano and chipped plates at Woodall. Meanwhile, Hilton Park was praised as having the quickest service, with only four and a half minutes between ordering and serving. Overall, they were generally disappointed with the quality of the food, but said that facilities were improving and that there was now a greater choice of places to eat.

2000/2001

2004

2007