Motorway Services Online

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Cardiff West services

(Gwasanaethau Gorllewin Caerdydd)

Location:

M4 at J33
(also accessible to traffic on the A4232)

Signposted from the road? Yes (as Greggs/Burger King/Costa)

Postcode:

CF72 8SA

map and directions

Access/Layout:

Single site located at a junction.

Rating: See the reviews



Even as far as motorway services go, Welsh services seem to be much of a muchness. It is sadly very difficult to write something about Cardiff West.

Facilities

Catering: Burger King, Costa, Greggs, Costa Express, Krispy Kreme Shops: WHSmith Main Amenities: Children's Play Area, Full Hou$e, Showers, Randox Health Covid-19 Test Dropbox Hotel: Travelodgebook Charging Points: GRIDSERVE Electric Highway 50kW CCS & CHAdeMO Forecourt: BP, SPAR, Subway, Chicago Town Pizza, Costa Express, Skwishee Iced Drinks, West Cornwall Pasty Co, AdBlue4You, Free Cash Machine

Parking Prices

First 2 hours free for all vehicles, after which cars must pay £15 and HGVs, caravans and motorhomes £23. HGVs can pay £25 to include a £10 food voucher.

Prices are paid using PayByPhone. The location code is 2431.

The fees are strictly enforced by CP Plus.

Parking in the forecourt is limited to 45 minutes with the maximum stay being strictly enforced.

This information is provided to us by third parties. You should always check with staff on site.

Contact Details

🏢 Address:
Moto Services
Cardiff West Motorway Services Area
M4
Pontyclun
Mid Glamorgan
CF72 8SA

🌍 Operators (Official Websites):


Trivia and History

Greggs Cardiff West 2021.jpg
The Greggs takeaway unit, with branding along the partition.

Camera icon

Opened by Rank 1990
Sold to Pavilion 1992
Sold to Granada 1997
Re-branded Moto 2001

A recent upgrade to the westbound side of the junction saw two dedicated lanes provided for the services - this is more than any other service area, despite Cardiff West being one of the quieter ones. Unfortunately, the exit from the roundabout only has one lane, making the additional one pointless and slightly dangerous.

At the entrance is an unusual sign with symbols on it, like at Severn View.

Planning

See also: M4 Planning Applications

Welsh motorways aren't covered by England's Department for Transport, which means the planning system for services was virtually a free-for-all. The effect of this appears to have been that competition around the Swansea area was much more intense, while closer to Cardiff there was much less interest.

It's more likely that the local authorities here were more hostile to proposed services. In 1981 there were plans to build a service area in the south-east quadrant of the junction here, but this was dropped and the northern option, first proposed by A. Monk & Co. Dev. (SW) Ltd, soon prevailed.

Cardiff West was eventually built by Rank, as one of their last projects, and its building is very simple by their standards. It opened in April 1990, following a £25.9m investment. It was one of a number of new developments from Rank, after a quiet period during the 1980s.

Design

The site opened with an integrated Top Rank Motor Lodge, so its reception area was combined with the main entrance. In the opposite corner was the dining area, but this has now been broken up into different units. There was also a Yorkie's Transport Diner by the HGV entrance, which is now boarded up.

The amenity building is built on a slight slope, with parking areas at each end. Disabled access is provided through a dedicated doorway and totally separate parking area.

Greggs opened here on 7 March 2013. At the time of opening, this Greggs outlet was unusual compared to others as it is accessed from within the main restaurant area. Even so, it sells takeaway food and for tax reasons that food can't be consumed in the restaurant area.

The former restaurant servery has been partitioned off, with catering now provided by Greggs and Costa.

Forecourt

The service area was built as a partnership between Top Rank and Esso, so the two buildings have always been operated separately.

Esso redeveloped the forecourt in 2008, with the new forecourt becoming home to one of their On the Run cafés and offering Costa Coffee.

The forecourt was later sold to Rontec in 2013 who added their own-brand Shop'N Drive store to the site and replaced the On the Run café with a Subway store. The Shop'N Drive store later rebranded to SPAR in early 2018, before Rontec rebranded the site to BP in late 2018.

Old Survey Results

In 2006, Cardiff West was rated as 3 out of 5 by Holiday Which? and they received a four star loo award.

The services were inspected by The AA on 24 and 25 March 2007. These are their results:

Category:Rating:
Road safety and parking:Good
Outdoor facilities:Acceptable
Access and indoor facilities:Acceptable
Catering:Poor
Shop:Very Good
Family Friendliness:Good
Service:Good
Hygiene:Very Poor
Pricing:Very Poor
Final Score:Acceptable

The services were said to be well signed and have good facilities, but they were let down by the prices and variety of food on offer. The baby changing room was described as "a potential health hazard".

Cardiff West was also inspected by The AA on 4 and 5 April 2004. These are their results:

Category:Rating:
Road safety and parking:Acceptable
Outdoor facilities:Acceptable
Access and indoor facilities:Very Poor
Catering:Poor
Shop:Very Good
Service:Very Good
Communications:Very Poor
Hygiene:Very Good
Pricing:Very Poor
Final Score:Acceptable

In this report, the services were noted for their indoor facilities and cleanliness, but the variety and quality of food was said to be a real let-down.

In 1991, a Which? survey rated the services as "average".

Alternatives

Previous:Next:
Cardiff Gate (8 miles)Services on the M4Sarn Park (12 miles)
Leigh Delamere (54 miles)
Severn View (M48, 33 miles)
Moto servicesSwansea West (35 miles)

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