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History of Severn View (Aust) services

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Aust main entrance.jpg
The entrance to the original service area building.

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Opened by Top Rank as 'Aust services' 1966
Renamed 'Severn View' 1993
Sold to Pavilion 1992
Sold to Granada 1997
Building moved 1997
Re-branded Moto 2001

Future generations may be quite surprised by Severn View, which is a service area that bares only the slightest of resemblances to its history.

It opened in 1966 as Aust services, in a large building that overlooked the River Severn. Exactly how it changed is detailed below, but suffice to say it closed and moved all its facilities to the tiny building next door. It's so quiet that Severn View is often left out of refurbishment schemes, leaving references to previous owners everywhere if you know what you're looking for. The full story is told here.

Tendering

Model of motorway services.
A model of the services site.

See also: M4 Service Area Planning

This was the first service area to be built as a single site on an open and completed junction. This was a layout would only be used in exceptional circumstances, and it was needed here so as to get the benefits of the view without compromising the engineering of the motorway too much. Consequently, the original building was placed much further from the roundabout than at other similar designs. The site itself was 20-25 acres in size.

Operators were invited to bid to design the service area in 1963, but all four replies (from Fortes, Top Rank, Regent Oil and Property Investments Consolidation) were deemed to be unsatisfactory. The Ministry of Transport believed this was because the initial predicted traffic levels here were lower than at other services areas, but with a big seasonal spike predicted that meant large buildings would still be necessary. In addition, the contract included a requirement to operate a breakdown recovery service over the Severn Bridge, which was an inconvenience that needed to be factored into the business plan.

The bids were opened again in 1964, this time allowing a two-phase financial proposal. Smerhursts were expected to bid but pulled out, citing concerns they had with the location. The responses that were received were analysed as follows:

Regent Oil

Regent Oil claimed the only thing they had got wrong in their original proposal was the turning circles for lorries in the parking area. The Ministry's thoughts were different, with the only compliment being it was their best effort so far. Both submissions had a poor car park layout, an "unacceptable" site layout and poor landscaping. The catering building, designed like a hexagon, had concrete parapets cantilevered out at angles. It wasn't well sited and didn't offer much of a view over the river; indeed the submission showed no attention to detail.

While their financial proposals were poor, the catering arrangements looked OK. It had a waitress service café and a grill room in total seating 644 people. The customer accommodation was in a v-shape. Buildings would be finished with natural stone and timber. The ground-level entrance hall had a shop, vending machines, cloakroom, toilets, with the café and grill leading away from this.

Fortes

Fortes' layout was described as "unacceptable", as was their landscaping proposals, but as usual their catering arrangements were good. Their restaurant overlooked the estuary while the café overlooked the coach park. An open-air terrace was included. In total it would seat 400 people. It wasn't good enough to take forward.

Fortes described themselves as "apprehensive" about Aust - the one they really wanted was Heston, but they were worried they might win both.

Highway Restaurant Ltd

"While the tender includes a main catering building of exceptionally ingenious design, the layout suffers from serious defects."
Ministry of Transport, 1964.

The Blue Star company's popular design had a semi-circle window with tiered seating, giving an excellent view over the river. Inside was a restaurant and snack bar. The layout, landscaping and catering were all summarised as "excellent". Their proposal was let down only by its tight car park layout, which required significant redesign work to rectify. The lack of a drop-off point was considered to be a negative in this busy location. The financial offer was weak too.

The building was designed by Terence Verity and would seat 908 people. In the picnic area, they had shops and toilets.

Top Rank

"It will be better than anything your experts have ever seen."
Rank Organisation, 1964.

Although Top Rank's bid was the strongest of the original few, keen to avoid congestion on the slip roads, they engineered an overpass within the car park, which would have pushed costs up significantly. The Ministry were also expecting designs to include a large bay window to take advantage of the views to the west. Rank were therefore asked to rethink their standard window design.

The third flaw in the original plan was that Rank had taken the responsibility to keep the bridge moving to their heart, and had offered to fit the entire bridge with CCTV. They were told this was unnecessary for a system which was only expected to be needed twice a week.

On their second entry, Rank were once again all that was left. The Landscape Advisory Committee said their design was the best, the catering was rated "good" and their financial proposals came out top. The restaurant sat 350, the café 450, the transport café 110, the coffee bar 100, 140 toilets would be provided, plus 509 parking spaces for cars and 241 for other vehicles. In the picnic area would be vending machines. The shop would sell daily newspapers, periodicals, paper-backed books, cigarettes, tobacco, confectionery, strictly limited toilet requisites and stationery.

As with all their service areas, the building was a large box-shape which was noticeable as you approached it on the motorway. The design, which was sensitive to local environmental concerns, makes the building look like it only has one storey whereas in reality it had three.

Aust services view.
The original building and its view.

The design of the amenity building is perhaps best summed up by the architects themselves:

On entering the building, a short flight of stairs rises to the public room level, to a generous foyer off which open directly the lavatories, two restaurants, a coffee and snack bar, a small shop and a mothers room. The GPO machines and Public Telephones are situated at the lower level of the main foyer. The coffee and snack bar serve breakfast, sandwiches, light refreshments. Male and female lavatories are provided and mothers room in addition.

The staff room, kitchens, stores, offices and the service area Manager's flat all occupy a lower ground floor level with lift service to a servery between the two restaurants.

The two restaurants have large windows facing west and south with extensive views of the bridge. Both have external terraces, the terrace leading to the cafeteria is directly accessible from the picnic area. The whole public room level is provided with a plenum system of ventilation and heating.

The standard of finishes throughout the public room is high, with double glazing, panelling and carpet in the main restaurant.

There was also a lengthy shelter leading to the entrance, allowing passengers to be dropped off close to the door. Externally, the long slip road was designed to look like a private driveway, with the bridge visible as a backdrop. The main building was painted brown. Inside, the main facilities were named Grand Prix Grill, Severn Buffet and Coffee Shop (long before branded coffee shops became a common sight on motorways).

Rank won the contract, and an opening ceremony was held on 4 September 1966, which was attended by Queen Elizabeth II and Prince Philip. A plaque was unveiled and placed in the foyer. The official opening was recorded as 9 September 1966.

Reception

Aust Rank restaurant.
Inside the main restaurant, shortly after opening.

In reality, the lower level facilities were almost always closed, with customers directed to the more expensive restaurant upstairs. This made the entry hall a depressing place. Most customers didn't bother climbing the lengthy staircase, and with an escalator apparently too expensive, Rank trialled a series of vans to deliver ice creams from the fields. A subway to the lower level was almost always unused, and posters for Rank theatres inside were frequently vandalised. This subway was later incorporated into the main building, before being closed in the 1990s.

Among those who did use it, the large upper-level restaurant was popular, with many parties booking tables in advance. Theft of ashtrays was high and stopped only when Rank started to brand them.

The building design, with its large foyer and grand structure, quickly fell out of fashion as being too difficult to maintain during quieter periods, and unnecessarily expensive to run. The restaurant was believed to be the largest restaurant in Britain for the first 10 years it was open, which was actually a problem because the interest in motorway dining was declining rapidly. People were in a rush and didn't want to take a look at the restaurant on the top floor. This encouraged cuts to quality that encouraged more people to stay away.

In 1974, Egon Ronay said the restaurant was "the most tempting motorway restaurant in England". Three years later he rated the service area as "appalling", saying when he visited only the café was open, which was very quiet, had rude staff, dirty toilets, and served him soup with a "striking resemblance to gloss paint". He did note that the café was "cinema-like" in its design and décor, and offered "a fine view".

After the rent negotiations saw Rank return to profitability, a thorough refurbishment was carried out at Aust in 1984. The AA Survey of 1985 called it "old-fashioned, noisy and canteen-like" with food that was "adequate, if dull" and prices that were "highway robbery".

The motorway network's first cash dispenser was introduced here in 1986. The Top Rank Motor Lodge was built on the fields in around 1989.

By 1989, the restaurant had a bright green, brown and mustard restaurant, with lots of potted plants, but the most noticeable feature was the noise of the conveyor belt, while the café was called Birdhead Cafeteria. The ground-level entrance was next to an ice cream parlour on the left. Inside, there was a game arcade on the left and a shop branded LA Leathers opposite. Beyond this, the hallway entered the main building with the large shop on the left, toilets on the right and stairs in the middle. There were a number of offices at the back.

Pavilion took over from Rank in 1992 and set about trying to improve Aust's image. The front was extended and LA Leathers became a snack bar, later Burger King. The new entrance lobby had a tiled wall with news clippings and photos of the opening of the Severn Bridge pasted over it. A Pizzaland was added, the first of its kind on the motorway. The work came with a new name, the site was now called 'Severn View services'.

Events

In June 1990, the main restaurant hosted an exhibition, demonstrating the proposals for the new Severn Crossing. Ironically this was the project that would cause the building to close.

Phil Smith presented a short BBC Radio 4 documentary which followed the events over 24 hours at the service area in August 1990.

On 13 April 1992, Severn River Crossing Plc held a press conference here, again promoting the new bridge scheme.

Closure and Change of Building

"Those of you who have grown used to resting, relaxing and refuelling at Severn View, do not worry, [the road number] is the only change you'll notice."
Granada publicity leaflet, 1996

With the Second Severn Bridge due to open in 1996 and bypass Severn View, Granada anticipated an entry and built new services at Magor.

When Granada took over Pavilion in 1995, Severn View combined with Magor and their other sites to create a string of four Granadas in a row. A condition of the takeover was that Severn View would need to be sold if the new Severn Bridge, which would take traffic away from the services, didn't open immediately. It did open, and having just sold their Magor, Granada decided to compete with it by issuing leaflets telling motorists Severn View is the "same services, different road".

This didn't attract much custom, but Granada decided to work with what they had. They repeatedly applied for permission to move or redevelop parts of the service areas, which included plans to replace the building with housing, storage facilities, car dealers, a motorway maintenance compound, swimming baths, a casino, a concert hall or a nursing home. The council's 1997 Severn View Development Plan suggested replacing it with a much smaller, tidier service area.

In around 1999 they moved the main services to an extended Trucker's Café and then set about selling the surplus building, eventually convincing the Highways Agency that it wasn't necessary. The lawn at the front was cleared and space was earmarked for a massive extension, titled "Phase 2", which was never required.

The car park was then moved to the former HGV parking area, the HGVs were moved to an abandoned overflow parking area and the overflow car park closed. The old building probably never had most of its Pavilion branding removed.

In 2000 there were plans to double the size of the tiny new building, leaving space for larger facilities, but this was never needed.

The old services building today.

Although Severn View itself no longer offers a view of the Severn, it is only a short walk up the path to the viewpoint. The old path connections to the bridge remain, one of which runs over the top of what was the toll booths. These are signed with direction signs pointing between the service area and Chepstow, which were installed before the service area moved.

The forecourt changed from Esso to BP. The hotel was kept and became Pavilion Lodge, then Granada Lodge, and soon after they turned it into Travelodge.

Old Building

In 2000 Motion Media bought the former services and car park for £1.25m. They then sold it to the Brightside Group. Both the car park and the building (now painted in a green not too dissimilar to what Pavilion would have used) are very similar to how they'd have been in the days of Aust. The entrance to the old subway continues to exist in the form of a long ramp at the front of the car park.

Motion Media stripped out most of the inside of the building, replacing it with offices. The core shape remains, as does the stairwell, and some of the toilet areas. The large grounds that surround the building are becoming unkempt in places, especially along the motorway boundary.

Prior to Motion Media purchasing the building, Granada had spoken to a number of perspective buyers. One of the more interesting buyers wanted to turn the car park into a skid pan for vehicle testing.


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