Dover Port
CT16 1JA
map and directions
Single site located within a larger complex..
While Dover Port has never actually been a motorway service area (it's only accessible to port traffic and not passer-bys), its facilities look and are managed like one. That's because its restaurants and shops have always been outsourced to motorway service area operators.
This page describes those operations only, not the whole of Dover Port itself.
Facilities
Catering: Burger King, Costa Coffee, Costa Express Shops: WHSmith Amenities: Full Hou$e, Travelex Bureau de Change
Contact Details
đ˘ Address:
Moto Retail Catering
Eastern Docks
Dover
Kent
CT16 1JA
- đ Official Moto Website
- Foursquare Page
- đ Telephone number: 01304 213883
- đ what3words: ///forgot.dockers.repair
- more map options
Trivia and History
_.jpg)
The Terminal 1 building with Granada branding.
Forte won a contract to provide the catering and retail services at Dover's Eastern Docks in 1990. Since then, the responsibility has passed between a number of motorway service area operators.
Internally, the only differences between the terminal facilities and their cousins on the motorways are that the shops stock more items related to driving in Europe, the dining areas display departure information and there are more currency exchanges. Externally, the buildings are managed by Port of Dover.
The current operator, Moto, does not display their own branding very prominently at all, preferring to use the Burger King logo instead. Until 2010, Moto didn't list Dover in any of their publicity, making their operation here a bit of a secret for only the most devoted Moto fans.
Terminal 1
The Terminal 1 building was built for use by Welcome Break. It opened on 9 July 1990, following a ÂŁ2.5m investment. A poster dated 1992 stated that it was available to HGV drivers only, although other reports described it as a "passenger" terminal.
For Welcome Break, the development gave Forte access to an increasingly important trading route, while for Eastern Docks it formed one of a number of investments in passenger facilities which they were making at the time. The main facility was a Granary restaurant, with a shop and toilets, all arranged along a corridor. A Bureau de Change was also provided.
Additional toilets were provided at the back because the building was only open during the daytime. Outside, the roof extended to one side, where it acted as a coach interchange. The main entrance was a revolving door positioned in one corner. The roof was initially painted yellow, but soon painted green.
As with most Welcome Break locations, David Fisher was commissioned to paint some artwork. At Dover T1 the mural was dedicated to the destinations served from Dover.
The facility became property of Granada when they took over the company in 1995. Although Granada were forced to sell all the Welcome Break motorway service areas, this wasn't a motorway service area so instead it was able to become Granada branded. The restaurant became Fresh Express, with a Burger King, and a Gscape game arcade was added.
This building was then run by their successors, Moto. The Granada logo was taken down and replaced by a sign saying "Food Village"; this name was also promoted online using Dover Port's blue colour scheme. Internally it became known as "Passenger Service Building East".
The main restaurant became Moto's EDC and Caffè Ritazza combination, which were later replaced by Costa. The shop became WHSmith. A report dated 2006 stated that Moto were managing a bar and a Franklin's of Boston here, too.
As part of Dover's Brexit management plan, the Terminal 1 building was demolished in June 2021. At the time, fireman's switch on the building was still labelled "Granada", while the original brown tiled flooring was still used throughout the main corridor.
Terminal 2
A report from 2006 stated that Moto operated a shop and a Franklin's of Boston in Dover Terminal 2. Details of when this opened and closed aren't clear.
As of 2021, some internal Moto documents still list Dover Terminal 2 as one of their sites.
Terminal 3
A second catering building was built for use by Moto in 2004. This one was in Terminal 3, branded "Broadwalk Shopping", but known internally as "Passenger Service Building West".
It used a more modern, tall design with a glass front and seating spread over two levels, with the second level acting as a viewing platform. Similar facilities were offered inside: Burger King, Caffè Ritazza, Gscape game arcade, a Travelex Bureau de Change and a shopping area which used the Broadwalk name.
The Terminal 3 facilities were updated as with the rest of Moto's estate, with the coffee shop becoming Costa, the shop becoming WHSmith and the arcade becoming Full Hou$e. Until 2016, a Caffè Ritazza outlet was still advertised on the big screens next to each dock, even though it hadn't existed as part of the facilities for some time.
Similar Facilities
Moto also operated a Caffè Ritazza and a shop in the Dover Travel Centre. Details of when this opened aren't clear, but it may have been inherited from Welcome Break, as the building itself was built in the 1980s. The Travel Centre closed in April 2014, but tenants were moved to the Passenger Handling Building.
In addition to the terminal facilities described so far, Dover Port used to sell fuel too. It wasn't ran by any of the operators discussed so far, but was branded Mobil and positioned at the entrance to the docks. This was closed in about 2004.
In 2007, Welcome Break returned to the market by taking on a similar site a few miles down the road in the Eurotunnel. They left this in 2013.
Alternatives
| Previous: | Next: | |
| Folkestone (M20, 14 miles) | Services on the A20 | end of road |
| Medway (M2, 39 miles) Harbledown (A2 southbound, 20 miles) Gate (21 miles) | Services on the A2 | end of road |
| Medway (M2, 39 miles) Thurrock (M25 north, 67 miles) | Moto services | end of roads |